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Creative Cakes Store Policies

General Information

Creative Cakes respects the privacy of our customers, business partners, employees and job applicants and other visitors to our website who may choose to provide personal information. We recognize the need for appropriate protections and management of personal information that you provide to us. This Privacy Statement will assist you in understanding what types of information we may collect, how that information may be used, and with whom the information may be shared.

What types of payment do you accept?

We take all major credit cards (Visa, Mastercard, Discover, and American Express), debit cards, and cash. We do not accept personal checks.

Refund/Exchange Policy

If you do not pick up your order, Creative Cakes will not issue a refund, regardless of the circumstance. We will be happy to remake the product for you if you need it again; however, you will have to pay for both. We cannot refund any product that is abandoned by the customer.

If Creative Cakes has been deficient in our production of your product, we would appreciate it if you would let us know and bring back the remaining product. This allows us to correct our team, and get it perfect next time. Obviously, in this case we will provide you a refund for the product. We retain the right to judge our product quality for ourselves.

If you have bought a Creative Cakes product and do not care for it, then we hope you will try something different next time; however, a refund will not be given. If you cancel your cake, cookie, or pastry order with more than 24 hours notice, we will give you a full refund for your product. If you cancel with less than 24 hours notice, we will retain any deposit given up to that point.

Refunds on tiered, wedding, or shaped cakes are handled differently. Please refer to the wedding cake contract for precise language regarding refunds.

Order Cancellation and Change Policy

Things happen and at Creative Cakes we understand that and will work with you as best we can. All changes or cancellations must be made 24 hours in advance of pick-up time, or a rush fee of $10.00 will be assessed. Cancellations can be made by phone or email (info@realbuttercream.com). All changes must be handled directly with a representative of Creative Cakes and confirmed. Cancellations with less than 24 hours notice will be responsible for the entire purchase price of the order.

Allergens and Sugar-free Baked Goods

Creative Cakes is not an allergen or sugar-free environment. Allergens that we use on a daily basis are nuts, flour (gluten), strawberries, chocolate, dairy, food dyes, and several other known allergens. We cannot guarantee that even with the highest degree of care, allergens and sugar will not be present in any of our baked goods.

Out of Stock Policy

Our stock fluctuates throughout the day with sales demand and stock that we receive from vendors. If an item you ordered is out of stock, we will first try to contact the customer either by phone or via email. We will give you other comparable choices to choose from.

What personal information does Creative Cakes collect?

Personal Information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number or email address. Creative Cakes may collect certain personal information from customers, business partners, employees and candidates for employment. Creative Cakes does not collect personal information when you visit the Creative Cakes website unless you choose to provide such personal information. No credit card information is stored on Creative Cakes’ website. Credit card information that is given by phone is destroyed immediately after approval and processing.

How does Creative Cakes use personal information?

Creative Cakes will use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to deliver products/services to you, to bill you for products/services you purchased, and to provide ongoing service and support. Occasionally we may use your information to contact you for marketing and quality assurance purposes. Personal information collected online may be combined with information you provide to Creative Cakes through other sources such as trade shows and/or our advertising campaigns.

With whom does Creative Cakes share personal information?

Creative Cakes will not share personal information with third parties. Creative Cakes will not sell, trade or lease your personal information to others. We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Choice and Consent

Creative Cakes does not require that customers, business partners or visitors to the Creative Cakes website provide any personal information. The decision to provide personal information is voluntary. In some instances, if you do not wish to provide the personal information requested, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested.

Security of Personal Information

Creative Cakes is committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, Creative Cakes employs reasonable security measures to prevent unauthorized access including Internet firewalls and anti-virus protection. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name and address, so that it cannot be read over the internet. Only those employees who need access to our users' information in order to do their jobs are allowed access. Employees who violate our privacy policy are subject to disciplinary action.

Other Information/Logging and Cookies

Like many other websites, we use "cookie" technology to improve your experience at our site. Cookies are small pieces of data that are placed in your computer's browser to store your preferences. When you visit a website, a message is sent back to the web server by the browser accessing the web site. You may elect not to accept cookies by changing the designated settings on your web browser. However, not utilizing cookies may prevent you from using certain functions and features of websites.

Links to Non-Creative Cakes Websites and Third Parties

The Creative Cakes website may provide links to third-party web sites for your convenience and information. If you access those links, you will leave the Creative Cakes website. Creative Cakes does not control those sites or their privacy practices, which may differ from Creative Cakes. We do not endorse or make any representations about third party websites. The personal data you choose to give to unrelated third parties is not covered by the Creative Cakes Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third party companies may choose to share their personal data with Creative Cakes; that sharing is governed by that third party company's privacy policy.

On-Line Policy Only

This Privacy Policy applies only to information collected through this site. It does not apply to any information collected or disseminated by any other method. Creative Cakes reserves the right to change this privacy policy at any time. Be sure to check this page periodically for updates. This policy applies only to personal information collected online at www.realbuttercream.com and does not apply to information collected offline by Creative Cakes.

Please be sure to read this Privacy Policy before using or submitting information to us.

Your use of this website is subject not only to the terms of the Privacy Policy, but also to this site’s Terms of Use. This Privacy Policy is subject to change from time to time, so please check back periodically. By accessing and using our website, and by providing us with your information, you agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our site. Your continued use of our site following the posting of changes to these terms will mean you accept those changes.

Children Under 13

We have no way of distinguishing the age of individuals who access our Website, and so we carry out the same Privacy Policy for individuals of all ages. If a child has provided us with personally-identifying information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.

Access and Opting Out

You may, at any time, remove your personal identifying information from our current customer database. If you have submitted personal identifying information to us and you wish to have it removed from our records, if you have other questions about this policy, the information you have provided to us, or wish to notify us that you do not want your information shared with unaffiliated third parties, please contact us at:
Creative Cakes, 16649 Oak Park Avenue, Unit F, Tinley Park, IL 60477, or email us at info@realbuttercream.com. So that we can process your requests, include both a detailed explanation and, in the subject line of your message, indicate "Delete Information," "General Privacy Question," "Access to Personal Information," or "Opt Out of Sharing." We will respond to all reasonable requests as soon as feasible.

Contact Information

Any questions regarding this Privacy Statement or if you believe that the privacy of your personal information has not been respected, you may make a written submission to Creative Cakes, 16649 Oak Park Avenue, Unit F, Tinley Park, IL 60477or email us at info@realbuttercream.com. So that we can process your requests, include both a detailed explanation and, in the subject line of your message, indicate "Delete Information," "General Privacy Question," "Access to Personal Information," or "Opt Out of Sharing." We will respond to all reasonable requests as soon as feasible.

Changes to this Statement

Please note that this Policy may be subject to modifications from time to time. Any significant changes to this policy will be posted here. Creative Cakes encourages you to periodically review this policy to be informed of how we collect, use and protect your information.

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